Some systems are experiencing issues

Stickied Incidents

27th October 2020

Reports of connectivity issues in Leominster

We are aware of an issue which is affecting internet connectivity for users in the Leominster area. We have engineers in the area who are currently investigating the issue and we will issue further updates once the cause has been identified along with an estimated time of resolution.

  • Connections are back online now. We shall continue to monitor.

  • We are seeing connections coming back online now. While we have not had confirmation that the backhaul fault has been completely resolved yet, we shall continue to monitor the situation.

  • We have identified the fault - it is a backhaul issue. This is a mass service outage affecting all fibre to the premises internet users in the Leominster area. Engineers are working on the fault and the current ETR is around midday. We will provide a more specific ETR in due course.

  • Past Incidents

    30th November 2020

    No incidents reported

    29th November 2020

    No incidents reported